Refund policy

 30-Day Money-Back Guarantee for Any Reason

   Undamaged products can be returned for a full refund, regardless of the reason, within 30 days of purchase, excluding corporate purchases/bulk orders, which may not be refundable, Once the returned item arrives back in our warehouse for inspection, the refund process will begin.
   Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window. For purchases not made directly through Hicycle2 online stores, please contact us for refunds.

How to return an item at rowatch.com?

  To initiate a return, you will need to submit a return request. Please have your order number and the email address used for the purchase ready. You can start your return .

How long does it take to get a refund?

  Refunds will be issued once the item arrives at our warehouse. The refund will be credited back using the same method as when your initial order was made. Processing time typically takes 3-5 working days.